Welcome to our sanctuary of Australian natural and organic skincare. We are as dedicated to the delivery of your products as we are to their formulation. This comprehensive shipping policy is designed to guide you through the process, from checkout to your doorstep, with clarity and confidence.

We primarily rely on the extensive network of Australia Post for nationwide deliveries. Our standard shipping service is a popular choice for its wide coverage and affordability. After you place an order, it enters our “processing” phase, where our team picks, packs, and prepares it for shipment. This crucial step takes 1 to 3 business days to ensure accuracy and quality. Once dispatched, the parcel enters the carrier’s system, and the delivery timeline begins. You can typically expect delivery within 5 to 10 business days from the dispatch date. Deliveries to metropolitan areas are often on the shorter end of this scale, while regional and rural deliveries may take longer.

To thank our customers for their support, we offer free standard shipping on all orders over $35 AUD. It’s our little gift to you. For orders under this amount, a flat-rate fee is charged to cover fundamental shipping expenses. (Shipping cost $5.99 AUD, free shipping on orders over $35, order processing time 1-3 days, dispatch time 3-5 days). If time is of the essence, our express shipping service is available for an additional charge. This service compresses the delivery timeline, aiming for your doorstep within 2-4 business days after dispatch.

We pride ourselves on our eco-conscious packaging, using materials that are either recycled or biodegradable whenever possible, without compromising on the safety of your products. A shipping confirmation email with your unique tracking number will be sent as soon as your order leaves our warehouse. This number allows you to monitor the progress of your delivery online. We must emphasize that we are not liable for delays once the parcel is in the possession of the shipping carrier, nor for parcels that are lost or stolen after being delivered to the address provided. Ensuring the address is correct and that someone can receive the parcel is key to a smooth experience.